Hash Financial Group
Automating KYC, AML, and SMSF compliance for HFG's private credit fund — turning a weeks-long manual process into a seamless digital experience.
Financial Services
Fintech
Services
AI Automation
Category
Private Credit & RegTech
Client
HFG
HFG — Automating KYC & Onboarding for Investors
Onboarding sophisticated investors and SMSFs into HFG's private credit funds was slow and manual. Gathering KYC documents, verifying identities, and coordinating compliance across multiple parties created bottlenecks — frustrating investors and limiting HFG's capacity to scale its fund pipeline.
The Problem
Manual
Every onboarding required manual document collection, identity verification, and back-and-forth coordination. For SMSF investors, gathering compliance documentation was especially painful. The process was slow, error-prone, and couldn't scale without adding headcount.
The Solution
HFG built a custom investor platform integrating BGL API, Zoho CRM, and Stripe Identity — automating the entire onboarding journey from account creation through to KYC and AML verification, without any human interaction required.
Key Features
Automated KYC & AML: investors upload documents and pass Stripe Identity verification without human interaction.
BGL API integration: SMSF investor data is pulled automatically to pre-fill fund documentation, cutting compliance admin significantly.
AI-tailored flows: onboarding steps adapt to each investor type — SMSF, institutional, or individual.
Zoho CRM integration: all investor data stored securely, eliminating repetitive requests and streamlining the lead-to-deal process.
AI-driven marketing: personalised investment updates and fund opportunities delivered directly to investors based on their profile.
The Results
30% reduction in onboarding time.
Streamlined lead-to-deal process — HFG can now onboard large volumes of investors without adding staff.
SMSF investors can borrow against assets like real estate through HFG's network of 6,000+ brokers and lending partners.
Personalised client experiences driving improved engagement and satisfaction.
